Welcome to GoHire Hub. We are committed to protecting your personal information and
your right to privacy. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you visit our website and use our services.

If you have any questions or concerns about this policy or our practices with regard to your
personal information, please contact us at hello@gohirehub.com.

We collect personal information that you voluntarily provide to us when you:

• Register for our services
  
• Express interest in obtaining information about us or our servicesRegister for our services
  
• Participate in activities on our websiteRegister for our services
  
• Contact usRegister for our services
  

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing addressRegister for our services
  
• Professional Information: Resume/CV, work experience, education, LinkedIn profile,
  career goalsExpress interest in obtaining information about us or our servicesRegister for our services
  
• Account Information: Username, password, and other authentication detailsParticipate in activities on our websiteRegister for our services
  
• Payment Information: Billing address and payment details (processed securely
  through Stripe)Contact usRegister for our services
  
• Communication Data: Correspondence with us, including emails, chat messages, and
  session notes
  

When you visit our website, we automatically collect certain information about your device,
including:

• Browser type and version
  
• Operating system
  
• IP address
  
• Pages you visit and time spent on pages
  
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide Services: Deliver career consulting, document reviews, coaching sessions,
  and other requested services
  
• Process Payments: Facilitate secure payment transactions through Stripe
  
• Communicate: Send service-related updates, respond to inquiries, and provide
  customer support
  
• Improve Services: Analyze usage patterns to enhance our website and service
  offerings
• Marketing: Send promotional materials about our services (with your consent,
  where required)
  

We do not sell your personal information. We may share your information with:

We share information with third-party service providers who perform services on our
behalf, including:

• Stripe: Payment processing (see Stripe's Privacy Policy at stripe.com/privacy)
  
• Email Service Providers: For sending communications
  
• Cloud Storage Providers: For secure data storage
  
• Analytics Providers: To understand website usage
• Calendly: To schedule our meetings where services are provided

These providers are contractually obligated to keep your information confidential and use it
only for the purposes for which we disclose it to them.

We may disclose your information if required to do so by law or in response to valid
requests by public authorities (e.g., court orders, government agencies).

If GoHire Hub is involved in a merger, acquisition, or sale of assets, your information may be
transferred as part of that transaction.
Your Rights (GDPR Compliance)

Access: Request access to your personal data
 Correction: Request correction of inaccurate or incomplete data
 Deletion: Request deletion of your personal data
 Restriction: Request restriction of processing your data
 Data Portability: Request a copy of your data in a structured, machine-readable
format
 Objection: Object to our processing of your personal data
 Withdraw Consent: Withdraw consent at any time (where processing is based on
consent)

To exercise these rights, please contact us at hello@gohirehub.com.

We process your personal data based on:

 Contractual Necessity: To fulfill our contractual obligations to provide services
 Legitimate Interest: To improve our services and communicate with you
 Consent: Where you have given explicit consent (e.g., marketing communications)
 Legal Obligation: To comply with applicable laws

To exercise these rights, please contact us at hello@gohirehub.com.

We retain your personal information only for as long as necessary to fulfill the purposes
outlined in this Privacy Policy, unless a longer retention period is required or permitted by
law.

 Service Data: Retained for the duration of your engagement and for up to 2 years after service completion
 Financial Records: Retained for 7 years for tax and accounting purposes
 Marketing Data: Retained until you unsubscribe or request deletion

We implement appropriate technical and organizational security measures to protect your
personal information, including:

Encryption of data in transit and at rest
 Secure payment processing through PCI-compliant providers
 Regular security assessments
 Access controls and authentication procedures

However, no method of transmission over the internet is 100% secure. While we strive to
protect your personal information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience on our
website. You can control cookies through your browser settings. For more information, see
our Cookie Policy.

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements (if applicable)

Your information may be transferred to and processed in countries other than your country
of residence. We ensure appropriate safeguards are in place for such transfers in
compliance with applicable data protection laws.

Our website may contain links to third-party websites. We are not responsible for the
privacy practices of these external sites. We encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly
collect personal information from children. If you become aware that a child has provided us
with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any material
changes by posting the new policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us:

GoHire Hub
Email: hello@gohirehub.com
Barcelona, Spain

For GDPR-related inquiries, you also have the right to lodge a complaint with your local data
protection authority.

At GoHire Hub, we are committed to delivering high-quality career consulting services. We
understand that circumstances can change, and we've created this Refund Policy to be fair
to both our clients and our business.

Our refund policy varies depending on the type of service and the stage of service delivery.
Please read this policy carefully before purchasing our services.

Our refund policy varies depending on the type of service and the stage of service delivery.
Please read this policy carefully before purchasing our services.

Before Work Begins

Full refund available if you cancel before we start working on your project
No questions asked

After Work Has Begun

No refund available once we have started creating or reviewing your documents
 This includes initial analysis, research, or drafting
 We invest significant time and expertise once work begins

After Delivery

Revisions included: All document services include specified revisions (typically 1-2
rounds)
 Quality issues: If you're not satisfied due to quality concerns, we'll work with you
through the revision process
 No refund after acceptance: Once you've approved the final version, no refunds are
issued

Revision Period

Revision requests must be submitted within 14 days of delivery
 After 14 days, the service is considered complete and accepted

More than 48 hours before session:

Full refund or free reschedule available
 Simply notify us via email

Within 48 hours of session:

50% refund or reschedule with 25% fee
 This compensates for the reserved time slot

Same-day cancellation or no-show:

No refund - full session fee is forfeited
 Weve reserved dedicated time for you that cannot be filled on short notice

Rescheduling

First reschedule: Free if done with 48+ hours notice
 Subsequent reschedules: May incur a €15 rescheduling fee
 Maximum of 2 reschedules per booking

Session Quality

If you're unsatisfied with a session, please contact us within 24 hours
 Well review your concerns and may offer a complimentary follow-up session
 Refunds for completed sessions are rare but evaluated case-by-case

Single Sessions

Same policy as coaching sessions (see Section 2)

Session Packs (4-session or 8-session packs)

48h before first session: Full refund available
 After first session begins: No refund on pack, but unused sessions can be:
o Used by you within 6 monthso Transferred to another person (one-time transfer allowed)
 Unused sessions: No cash refund for unused sessions in a pack

4. Service Packages (Kickstart, Boost My Career, Premium, Executive, etc.)

Before Any Service Begins

Full refund available if you cancel before we start any component of the package
(document/case analysis is one of the components of any and every service we
provide).

After Services Have Begun

No full refund once work has started on any package component
 Partial consideration: We may offer partial refunds based on:
o Which services have been delivered
o Which services have been started
o Calculated at individual service rates (not discounted package rates)

Unused Services Within Packages

Must be used within 6 months of purchase
 Non-transferable to other people
 No cash refund for unused services after expiration

Example:

If you purchase the Boost My Career Pack (€259) and weve completed your CV and LinkedIn
but you want to cancel before the coaching session:

No refund for completed services (CV + LinkedIn)
 Coaching session remains available for 6 months
 No cash value returned for unused coaching if you choose not to use it

5.Corporate Training Services

Refund terms are outlined in individual corporate contracts
 Generally, deposits are non-refundable
 Cancellations must be made according to contract terms

6. Special Circumstances

We understand that unexpected situations arise. We may consider refunds outside this
policy for:

Exceptional Cases

Serious medical emergencies (documentation may be required)
 Family emergencies
 Technical issues on our end that prevent service delivery
 Force majeure events

Quality Issues

If deliverables dont meet the standards described in our service descriptions
 If we fail to deliver within promised timeframes (unless delay is due to waiting for
your input)
If services materially differ from what was advertised

To request consideration: Email us at hello@gohirehub.com with your situation. Well
review within 5 business days.

What We Do NOT Refund

❌ Dissatisfaction with job search outcomes: We provide guidance and tools, but cannot
guarantee job offers, interviews, or salary increases

❌ Changes in personal circumstances: Career goal changes, relocation, or deciding you
dont need services anymore

❌ Buyers remorse: Changing your mind after receiving quality deliverables

❌ Unused services past expiration: Services not used within specified timeframes

❌ Third-party decisions: Employer rejections, visa denials, or other outcomes beyond our
control

❌ Incomplete client information: If you dont provide necessary information for us to
complete services

How to Request a Refund

Email us at hello@gohirehub.com
2. Include:
o Your name and booking reference number
o Service(s) purchased
o Reason for refund requesto Any supporting documentation (if applicable)
3. We'll respond within 5-7 business days with:
o Approval or denial
o Explanation of decision
o Next steps if approved

Refund Processing Time

No full refund once work has started on any package component
 Partial consideration: We may offer partial refunds based on:
o Which services have been delivered
o Which services have been started
o Calculated at individual service rates (not discounted package rates)

9. Disputes

If youre not satisfied with our refund decision:
1. Contact us first: Lets try to resolve it directly – email: hello@gohirehub.com
2. Escalation: If unresolved, you may escalate according to our Terms of Service
3. Consumer rights: Nothing in this policy affects your statutory consumer rights under
applicable law

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page
with an updated "Last Updated" date. Your continued use of our services after changes
constitutes acceptance of the modified policy.

Exceptional Cases

Serious medical emergencies (documentation may be required)
 Family emergencies
 Technical issues on our end that prevent service delivery
 Force majeure events

11. Questions?

If you have questions about our Refund Policy, please contact us:
GoHire Hub
Email: hello@gohirehub.com

Barcelona, Spain Were here to help and want you to feel confident in your investment in our services.
© 2025 GoHire Hub. All rights reserved.